At Epic Grounds, we like to demonstrate integrity in everything we do, and we want our customers to be happy with our products. We offer a 100% happiness guarantee. If you are not completely satisfied with your purchase, please contact us by email at firstname.lastname@example.org. Please have your order number or proof of purchase available to help expedite your request. We handle returns on a case by case basis and promise to make it right.
How To Start A Return
Please contact us as soon as possible with your concern. In some instances, certain returns may be subject to a restocking fee, but please reach out to us first so we can help you resolve any questions or issues you may have.
Mail the return package to:
Epic Grounds, LLC
Attn: Customer Engagement
1079 S. Hover St., Suite 200
Longmont, CO 80501
Remember to include your original packing slip with the return.
In no event will any replacement or refund constitute an admission of any kind by Epic Grounds. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.
If you have any questions about your return or need any assistance, please contact us by email at email@example.com