Return Policy

Returns

At Epic Grounds, we like to demonstrate integrity in everything we do, and we want our customers to be happy with our products. We offer a 100% happiness guarantee. If you are not completely satisfied with your purchase, please contact us by email at care@epicgrounds.com. Please have your order number or proof of purchase available to help expedite your request. We handle returns on a case by case basis and promise to make it right.

How To Start A Return

Please contact us as soon as possible with your concern. In some instances, certain returns may be subject to a restocking fee, but please reach out to us first so we can help you resolve any questions or issues you may have.

Mail the return package to:

Epic Grounds, LLC

Attn: Customer Engagement

1079 S. Hover St., Suite 200

Longmont, CO 80501

 

Remember to include your original packing slip with the return.

 

In no event will any replacement or refund constitute an admission of any kind by Epic Grounds. We reserve the right to fully investigate claims that we believe may be unfounded or fraudulent.

Questions

If you have any questions about your return or need any assistance, please contact us by email at care@epicgrounds.com