Frequently Asked Questions
You've got questions. We have answers.
Do Epic Grounds Protein Creamers have a bitter or chemical aftertaste?
Never! We're obsessive about taste and quality, and our Protein Creamers went through hundreds of iterations to get them just right, so any off-putting aftertaste was out of the question. We set out to create good-for-you creamers that could truly stand up against coffeehouse-quality beverages. We went to great lengths to source the purest and highest quality organic monk fruit and organic erythritol available to ensure that you never experience the bitter aftertaste often associated with lower quality sweeteners. While many sugar-free creamers leave an off-putting chemical aftertaste that tastes anything but natural, Epic Grounds Protein Creamers are naturally delicious and naturally sweet with absolutely no bitter aftertaste.
Do Epic Grounds Protein Creamers have a strong coconut flavor?
No, our Protein Creamers went through hundreds of iterations to get their flavors just right. Our specialized blend of organic coconut milk, organic grass-fed ghee, and organic grass-fed whey protein ensures that our Protein Creamers deliver a rich and creamy flavor that froths similarly to fresh milk and doesn't mask the flavor of your coffee with an overwhelming coconut flavor.
Are Epic Grounds Protein Creamers a good choice for breaking my fast?
Our Protein Creamers are excellent for breaking your fast, providing your body with good-for-you fats, collagen, and whey protein that will ease your body back into a fed-state without inducing the nausea or headaches that can occur when you eat too much too soon after fasting.
When is the best time to use Epic Grounds Protein Creamers?
Any time! Our Protein Creamers are great for hectic mornings, breaking your fast, as an afternoon dessert, on outdoor adventures, or before and after your workout.
Can I consume multiple servings of Epic Grounds Protein Creamer in a single day?
Yes, you can safely enjoy multiple servings of our Protein Creamers as part of a well-balanced diet. Since nutritional needs vary from individual to individual, we recommend consulting with your physician before making any significant changes to your diet.
Is it safe for pregnant women or breastfeeding moms to consume Epic Grounds Protein Creamers?
Yes, our Protein Creamers should be safe for expectant and breastfeeding moms who do not have underlying health conditions; however, we recommend talking with your doctor first, as nutritional needs can vary when breastfeeding or expecting.
Can my child consume Epic Grounds Protein Creamers?
We recommend that you talk with your pediatrician before introducing your children to collagen, as each child’s nutritional needs will differ.
Are Epic Grounds Protein Creamers non-GMO?
Yes, all ingredients used in Epic Grounds Protein Creamers are non-GMO.
Are Epic Grounds Protein Creamers growth hormone/rBGH-free?
Yes! We carefully sourced every ingredient in our Protein Creamers and only use premium, organic dairy ingredients made from healthy grass-fed cows that are rBGH/rBST hormone free.
What is organic erythritol? Will it cause digestive discomfort?
You can enjoy Epic Grounds Protein Creamers without the fear of digestive discomfort that some other sugar substitutes can create. Erythritol is a natural sweetener that is found in fruits and plants and has zero calories, zero carbs, zero glycemic impact, and is easy to digest.
Why do you use a blend of collagen and whey protein in Epic Grounds Protein Creamers?
Collagen is high in a few key amino acids that are not found in a typical western diet, while our gently processed organic grass-fed whey protein concentrate provides a complete amino acid profile and several beneficial whey protein subfractions that are destroyed in more heavily processed whey isolates. We created our specialized blend of collagen and organic grass-fed whey protein to deliver a uniquely beneficial protein profile while keeping taste at the forefront. Each 30g serving of our Protein Creamer delivers 7g of collagen and a complete protein profile while allowing you to indulge in the rich and creamy flavor of your favorite specialty coffee beverages without any of the guilt.
Is the fat from grass-fed ghee and coconut good for me?
Yes! Our ghee and coconut blend is high in a special group of saturated fats known as short and medium-chain triglycerides, which are metabolized quickly by the liver to produce instant energy (unlike long-chain saturated fats that are digested slowly and must eventually pass through the lymphatic system, making them more likely to be stored as fat). In addition, our Protein Creamers provide healthy monounsaturated fat, CLA, omega-3s, vitamin A, Vitamin E, and antioxidants. Research has shown that saturated fats such as those found in coconut oil and ghee offer health benefits when consumed as part of a balanced diet and do not increase the risk of heart disease. We recommend talking with your doctor before making significant changes to your diet, as nutritional needs can vary.
Is Epic Grounds Protein Creamer keto-friendly?
Yes! Our Protein Creamers are keto-friendly and have been tested to ensure that they won't disrupt ketosis. Each 30g serving contains healthy fats like MCTs, 1g of net carbs, no added sugar, natural sweeteners that won't raise blood sugar, and good-for-you collagen and whey protein that have a low glycemic impact and nourish your body. Epic Grounds Protein Creamers are an excellent choice if you are following a ketogenic diet.
Are there MCTs in Epic Grounds Protein Creamers?
Yes! Each 30g serving of our Protein Creamers deliver at least 4g of MCTs from organic coconut and organic grass-fed ghee.
How long should I consume collagen? Should I stop using Epic Grounds Protein Creamers after a certain length of time?
We recommend including collagen and our Protein Creamers continuously for best results.
What is your allergen declaration?
Our Protein Creamers contain dairy and coconut. We do not use soy or gluten ingredients. However, our foods are produced in a facility that may also produce soy, wheat, eggs, fish, peanuts, and other tree nuts.
Do Epic Grounds Protein Creamers contain casein?
No, our Protein Creamers are made with premium-quality rBGH-free organic grass-fed whey protein and organic grass-fed ghee (butter) that does not contain casein.
Do Epic Grounds Protein Creamers contain lactose?
Our Protein Creamers are a very low-lactose food, containing less than 0.25g of lactose per 30g serving of Protein Creamer. For most people with mild lactose intolerance, our Protein Creamers should be well tolerated. If you are lactose-intolerant, consult with your primary care physician before using our Protein Creamers.
Are Epic Grounds Protein Creamers gluten-free?
Yes, our Protein Creamers are gluten-free.
Do Epic Grounds Protein Creamers contain soy?
No, our Protein Creamers do not include any soy ingredients. However, our foods are made in a facility that may also produce soy-containing products.
Shipping & Delivery
How much is your standard shipping?
Our standard shipping rate is $6.95 for all U.S. orders below $49.
Do you offer free shipping?
Yes, we offer free shipping on U.S. orders $49 and over.
What is the standard shipping time?
We strive to ship all orders within one business day, and our standard shipping time is between 2-4 business days once it is en route. We ship all orders using USPS unless you select another method at checkout.
Do you ship to Alaska and/or Hawaii?
Yes, we ship to all 50 states and U.S. territories.
Do you ship to Canada or Mexico?
Unfortunately, we are unable to ship outside of the U.S. at this time.
Do you ship to PO boxes and APO addresses?
Yes, we do!
How do I track my order?
The moment we ship out your order, you will receive an email with the tracking information. Please note that tracking typically takes 24 hours to update, but can sometimes take longer.
Making Changes To An Existing Order
How can I update my shipping address?
Can I add or remove an item from an order I just placed?
Unfortunately, no. Once an order has been placed, we cannot add or remove any items. If you have any additional questions about making changes to your order, please contact us at email@example.com.
Order Issues & Returns
How do I cancel my order?
What is your return and exchange policy?
At Epic Grounds, we like to demonstrate integrity in everything we do, and we want our customers to be happy with our products. We offer a 100% happiness guarantee on any product purchased within the last 30 days. If you are not completely satisfied with your purchase, please contact us by email at firstname.lastname@example.org. Please have your order number or proof of purchase available to help expedite your request. We handle returns on a case by case basis and promise to make it right.